---
title: Renew Our Power - Tech Support and Troubleshooting Guide
date: 2025-03-27T06:34:42Z
modified: 2025-03-27T06:34:42Z
permalink: "https://350.org/renew-our-power-tech-support-and-troubleshooting-guide/"
type: page
status: publish
excerpt: ""
wpid: 175524790
featured_image: /wp-content/uploads/2025/03/rop-bg.png
author: Jenny Tuazon
---

## Before the Event

- Check your internet connection: A stable internet connection is key. We recommend using a wired connection or positioning yourself close to your Wi-Fi router.
- Use a supported browser: We recommend Google Chrome or Mozilla Firefox for the best experience. If you’re using Safari or Edge, make sure it’s updated.
- Test your access: Click on the event link in advance to ensure it loads properly. If needed, allow permissions for your microphone.
- Update your Zoom app: Make sure you have the latest version installed to avoid device compatibility and connectivity issues. If you do not have Zoom installed, you can download it here: [https://zoom.us/download](https://zoom.us/download)
- Check your inbox for any last minute updates about the webinar.
- Make sure you have the time converted to your local timezone and the correct date. Convert your timezone here: https://www.worldtimebuddy.com/
- Join early: Log in at least 10 minutes before the session starts to resolve any last-minute issues.

## During the Event

**Trouble accessing the event?**

- Try refreshing your browser or closing and reopening the link.
- If that doesn’t work, clear your cache or try using an incognito/private window.
- If all else fails, restart your device and try again.
- In the event the Zoom webinar capacity is exhausted, make sure to check your email for a livestream link to YouTube, where you will be able to watch the panel. You may also just check the [Renew Our Power website’s Panel section](https://350.org/renew-our-power/#panels) where we will also place the live video.

**No sound?**

- Check if your device is muted or if the browser tab is silenced.
- If using headphones, ensure they are properly connected.
- Try switching to a different device or browser.

**Interpretation needed?**

- For Spanish or Portuguese interpretation make sure to use the webinar menu and find the 🌐 icon to choose the interpretation you require.
- If you do not hear the interpretation, please let us know through the chat and we will work on the issue.

**Audio and/or video not working?**

- Make sure you’ve allowed Zoom to operate in your browser or device settings.
- Restart your browser or exit the app and rejoin the event.

**Need Help?**
Our support team is available to assist you! Email us at help@350.org, or message us in the Zoom chat for quick assistance.

## After the Event

**Missed a Panel?**
Recordings will be available after the event. Stay tuned for details in your inbox!